Refund Policy

We accept return requests for new merchandise with or without a defect, and customers may also request an exchange.

Eligibility and 30-day window

Contact us within 30 calendar days after delivery. Damage, defects, missing parts, an incorrect shipment, or a material mismatch can be reviewed. A non-defective item may also be returned for a change of mind or selection error if it remains new, unused, and in its original condition. Statutory rights remain available.

Approval before mailing

Email xubuvame10@gmail.com with the order number, checkout email, reason, and photos or video for a product problem. Keep the packaging and components. Do not mail anything before approval. We then confirm the correct return address and directions; the Contact Us mailing address is not automatically the return destination.

Free mailed return

Returns travel by mail. A free prepaid return label is included in the package. After approval, use that enclosed label with our confirmed instructions. Contact us if it is missing or lost. No restocking fee is charged.

Exchanges and refunds

An exchange depends on review and available inventory. We process and initiate an approved refund to the original payment method within 10 days. The bank, issuer, or payment provider may need additional time to post the credit.